Last Updated: 1st October 2025
Customer satisfaction is a top priority at Mantra Heal. Although we maintain strict quality control, rare issues may occur during shipping. Our Replacement Policy ensures that you receive what you ordered — in perfect condition.
We provide replacements only in the following cases:
The product received is damaged or defective.
You received the wrong product compared to what was ordered.
To initiate a replacement, please:
Contact us within 48 hours of delivery at info@herbalheight.com or 9009990882.
Provide your order number, invoice, and clear photos or videos of the product issue.
Our team will review your request and confirm eligibility.
Once approved, we will dispatch a replacement product within 3–5 business days.
Your request will not be accepted if:
The product seal is broken or the product has been opened.
The product has been used or altered.
The claim is raised after 48 hours of delivery.
The product was purchased during clearance or special sales (non-returnable items).
Please note that refunds are not provided once a product is sold. Only replacement is applicable.
